Customer Success Specialist(Contractual)
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Protocol Intelligence
Data-driven signals on your job's competitivenessKnown SaaS brand, mid-level popular role, and metro location drive high applicant competition.
Requires prior SaaS customer-success experience, limiting transferability across non-SaaS industries.
Explicit 5–7 years SaaS experience plus mandatory onboarding and upsell skills make filters stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Own the end-to-end onboarding process for new customers ensuring smooth and timely implementation of Nextiva’s SaaS platform.
Drive customer satisfaction, adoption, retention, and revenue growth by proactively managing customer relationships and identifying cross-sell/up-sell opportunities.
Monitor customer success metrics and coordinate with internal teams to resolve issues and improve overall customer experience.
Minimum Requirements
5–7 years of experience in a customer-facing SaaS role such as Customer Success or Account Management.
Bachelor's degree in Management, Program Management, or related field; Master's degree preferred.
Role is onsite at Bengaluru office with expectation to work 4 days a week onsite, potentially increasing to 5 days as needed.
Strong communication skills and demonstrated ability to manage customer onboarding and adoption processes.
Ideal Candidate Profile
Experienced in fast-paced SaaS environments with deep knowledge of customer onboarding and success management.
Data-driven and process-oriented professional focused on continuous improvement and actionable insights.
Ability to build trusted advisor relationships with multiple customer stakeholders and internal teams.