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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level experience, metro location, and common support title increase candidate competition.
Requires financial markets and trading workflow knowledge, limiting transferability across industries.
Explicit 4+ years, finance domain expertise, and multiple required tooling create moderately strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Provide high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications, ensuring system availability and stability.
Serve as the liaison between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups to manage incidents and maintain SLAs.
Lead major incident calls and interact with global business and technology stakeholders in a fast-paced financial services environment.
Minimum Requirements
4+ years experience in Application Production Support, SRE, or related technology support functions.
Experience supporting business-critical applications within financial services, especially Equities and Fixed Income trading workflows.
Proficiency with Unix, Shell Scripting, GENEOS ITRS, Autosys, GRAFANA, SQL, infrastructure knowledge, and troubleshooting major incidents.
Work Experience Required: 4+ years
Notice Period: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experienced in production support within financial markets, particularly Equities and Fixed Income trading domain.
Skilled in driving process standardization, automation, and operational improvements in complex enterprise environments.
Capable of managing multiple priorities under pressure while effectively leading major incident responses with strong stakeholder communication.