Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, generalist logistics role, and broad cross-functional requirements drive high competition.
Requires logistics and supply-chain domain expertise for global accounts, so background fit is industry-specific.
No explicit years but requires global logistics expertise and account ownership, implying moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end logistics and supply chain operations for global customer accounts, ensuring timely shipment execution and high service quality.
Coordinate with customers, origin/destination teams, carriers, and internal stakeholders to resolve operational issues and customer escalations proactively.
Analyze operational data and customer KPIs to perform root cause analysis, implement corrective actions, and support process improvements and automation initiatives.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Mandatory skills: end-to-end logistics operations management, customer service in logistics, data analysis for operational KPIs.
Ability to coordinate with cross-functional stakeholders and manage escalations efficiently.
Not explicitly mentioned: educational qualifications, location, notice period, or regulatory requirements.
Ideal Candidate Profile
Experienced in managing complex logistics operations for global accounts with a focus on operational excellence and customer satisfaction.
Skilled in cross-functional coordination and proactive problem-solving in supply chain environments.
Data-driven and process-oriented, capable of supporting continuous improvement, automation, and standardized processes.