Senior Specialist Control Tower
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level generalist role, and broad skillset requirements increase applicant competition.
Role requires freight forwarding and Control Tower expertise, limiting cross-industry transferability.
Explicit 3–5 years, forwarding and Control Tower experience plus Power BI skills enforce strict shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Oversee centralized operations for Air, LCL, and FCL customers under the Control Tower Program, ensuring end-to-end shipment visibility and proactive delay monitoring.
Drive continuous improvement through data analysis, root cause analysis, and collaboration with business teams to enhance service performance and customer satisfaction.
Implement automation and digital solutions including Power BI dashboards to improve data accuracy, reporting efficiency, and team productivity.
Minimum Requirements
3-5 years of experience in forwarding business with hands-on Control Tower operational experience for Global Air or LCL customers.
Strong data analytics skills with proficiency in Power BI; coding experience is an advantage.
Excellent communication and stakeholder management skills.
Work Experience Required: 3-5 years in forwarding business (explicitly mentioned).
Ideal Candidate Profile
Experienced in managing large-scale operational processes and continuous improvement in logistics/forwarding environments.
Skilled at cross-functional collaboration with business, project, and product teams to align operational and strategic goals.
Proficient in leveraging data analytics and automation to enhance operational reporting and decision-making.