Command Center Operations Engineer, AVP
State Street CorporationMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and broad cross-domain infrastructure requirements increase candidate competition.
Requires enterprise IT operations and financial-services familiarity, so skills are moderately less transferable across industries.
Role requires specific enterprise incident management, ITSM/ITIL practices, and weekend availability, so filters are moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead major incident management and ensure rapid service restoration to minimize business impact and reduce Mean Time to Restore Service (MTRS).
Manage 24/7 technical bridge operations for incident resolution and coordinate cross-functional teams to maintain system stability.
Govern high-impact IT events and weekend change deployments with structured oversight, risk mitigation, and stakeholder communication.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Broad technical knowledge across infrastructure and application domains including Network, Security, Open Systems, Mainframe, Storage, Database, Middleware, Cloud, End User Computing, and Enterprise Applications.
Availability for weekend shifts as part of scheduled coverage.
ITIL knowledge is listed as good to have; not explicitly mandated as minimum.
Ideal Candidate Profile
Experienced in strategic incident management and operational resilience within complex global IT environments.
Proven ability to communicate complex technical issues clearly to diverse stakeholders including senior leadership.
Capable of leading under pressure with strong global collaboration and cross-functional coordination skills.