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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche ServiceNow specialization and senior requirement limits applicants despite metro location.
Highly platform-specific ServiceNow skills and certifications reduce transferability across industries.
Strong mandatory 8+ years, ServiceNow and ITIL certifications and integration experience enforce rigid filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and oversee configuration, development, and administration of the ServiceNow Enterprise platform including ITSM modules, CMDB, and ITAM repository.
Ensure uptime, performance stability, and system health of ServiceNow instances and manage integrations with third-party systems like LDAP, Active Directory, and Single Sign-on.
Collaborate with stakeholders to gather requirements, drive ITSM process compliance, and manage ServiceNow upgrades and roadmap including user support and reporting.
Minimum Requirements
8+ years of experience in supporting ServiceNow ITSM including administration, configuration, development, and upgrades.
Bachelor's degree in Computer Science, MIS, IT, or equivalent certification/experience; ServiceNow Developer Certification strongly preferred.
Experience with ServiceNow integrations, scripting, ITSM modules (Incident, Change, Problem Management, CMDB, ITAM), and ITIL Foundations V3 or V4 certification required.
This is a hybrid role requiring presence at Rockwell location on Mondays, Tuesdays, and Thursdays unless working remotely for business reasons.
Ideal Candidate Profile
Senior-level ServiceNow developer with extensive hands-on skills in complex enterprise environments managing large ITSM platforms.
Experienced in driving ITSM process governance and compliance aligned with ITIL best practices and continual service improvement.
Able to lead cross-functional vendor collaborations and manage multiple ServiceNow instances and integrations effectively.