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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand plus metro location but specialized renewals focus limits applicant density.
Requires IT-services, ITIL and billing knowledge reducing transferability across industries.
Role mandates IT-services, billing, ITIL and client-facing renewals experience without explicit years, so moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Manage post-sale client relationships for multiple small-to-medium or simple contracts, ensuring adoption, expansion, and renewal.
Drive client adoption of NTT DATA services, identify and close up-sell/cross-sell opportunities, and achieve revenue targets.
Own renewal processes to minimize churn and ensure on-time contract renewals while improving Client Satisfaction (CSAT) scores.
Minimum Requirements
Experience in client-facing roles within Sales, Service, or Consultancy in large-scale IT services environments, preferably multinational.
Strong knowledge of NTT DATA offerings, IT service environments, ITIL practices, billing processes, and contract management.
Bachelor’s degree in information technology, sales, business science, or related field strongly preferred.
Work Experience Required: Not explicitly mentioned in the JD; Workplace type: Hybrid.
Ideal Candidate Profile
Proven capability in executing on-time renewals with minimal churn and in consultative selling with negotiation skills.
Experienced in account planning, stakeholder management, and aligning client business strategies with NTT DATA solutions.
Able to maintain relationships up to management level and contribute to standardized client success methodologies globally.