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Protocol Intelligence
Data-driven signals on your job's competitivenessTier‑1 brand, visible PM title, metro location, and broad cross‑functional scope increase applicant competition.
Role prefers loyalty, travel, and consumer product experience, limiting cross-industry transferability.
Explicit 10+ years requirement and senior leadership/product strategy expectations make hiring filters highly selective.
Job Description
Structured overview of role & requirementsAbout This Role
Define and lead long-term strategy and roadmap for Hotels.com loyalty program to increase member engagement, repeat bookings, retention, and direct customer relationships.
Lead complex, multi-quarter initiatives across customer journey phases (discovery to post-booking), ensuring cross-functional alignment and clear accountability.
Establish scalable product practices and represent Hotels.com loyalty in broader Expedia Group strategy discussions for ecosystem alignment.
Minimum Requirements
10+ years of product management or equivalent experience leading complex product portfolios and initiatives.
Proven ability to define and execute product strategy across multiple teams, products, or customer journeys with measurable customer and commercial outcomes.
Experience influencing senior leaders and aligning stakeholders in a matrixed organization; partnering with Engineering, Design, Analytics, Marketing, Commercial teams.
Bachelor’s or Master’s degree in related field or equivalent experience.
Ideal Candidate Profile
Experienced distinguished product leader with strong customer empathy combined with commercial, analytical, and strategic judgment in consumer-facing products at scale.
Skilled at setting product direction across multiple areas, simplifying complexity, and influencing senior stakeholders without direct authority.
Experience in loyalty, travel, e-commerce, or customer engagement products focused on repeat behavior, retention, and customer lifetime value, with data-informed decision-making and cross-functional leadership.