Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level generalist role, metro location, and popular 24x7 support skills increase competition.
Skills like Splunk, ServiceNow, and incident management transfer across industries though banking compliance raises domain specificity.
Explicit 5–8 years, mandated monitoring tools, and ITIL/process requirements enforce strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day technical expertise and operational support across enterprise applications, ensuring timely resolution of complex issues.
Act as backup shift lead for 24x7 operations, coordinating team workload, escalation handling, and ensuring seamless shift handovers.
Contribute to development and ownership of support processes, runbooks, monitoring, and post-release validation to improve stability and efficiency.
Minimum Requirements
5–8 years of experience in Application or Production Support with senior technical or shift lead responsibilities.
Proficient in real-time monitoring tools such as ITRS Geneos, Splunk, AppDynamics, Dynatrace, or similar.
Strong understanding of ITIL support processes including Incident, Problem, Change, and Release Management.
Bachelor’s/University degree or equivalent experience.
Ideal Candidate Profile
Experienced in 24x7 dynamic operational environments with strong prioritization and problem-solving skills.
Comfortable acting as a technical escalation point and coordinating between business, development, and vendor teams.
Skilled in technical communication during high-severity incidents and effective cross-regional stakeholder engagement.