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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, metro location, and generalist network L2 role increase applicant competition.
Network operations skills are transferable across industries but require vendor-specific expertise.
Mandatory vendor certifications and specific firewall/switch expertise enforce moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure clients' IT infrastructure remains operational by proactively monitoring, identifying, and resolving technical incidents and problems in networking environments.
Provide second-line support handling medium complexity incidents and requests, escalate issues to Centres of Excellence as needed, and execute operational tasks with accurate documentation.
Collaborate with automation and service teams to optimize operational efforts, support change management and disaster recovery, and contribute to trend analysis for automation opportunities.
Minimum Requirements
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the mentioned networking technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Comfortable working in a hybrid environment handling second-line network support with capacity for operational incident management and client communication.
Able to plan and adapt under pressure with skills in active listening and client-centric communication across diverse cultures.
Experience or willingness to collaborate on automation, coaching service desk teams, and participating in change management and disaster recovery processes.