Networking Managed Services Engineer (L2)
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common mid-level network role, metro location, and broad applicant pool.
Network infrastructure skills transfer across industries but require vendor-specific expertise.
Mandatory vendor technologies and at least one certification increase candidate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure uptime and operational stability of clients' IT infrastructure through proactive monitoring and incident resolution aligned with SLAs.
Handle second-line support for medium-complexity incidents and requests, including investigation, resolution, and escalation to Centres of Excellence when needed.
Collaborate with automation teams to optimize and automate routine tasks, support change management processes, and contribute to client escalations and disaster recovery support.
Minimum Requirements
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the mentioned networking/security technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace type: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in network security and infrastructure monitoring within managed services environments, capable of handling L2 support and escalation ownership.
Demonstrates strong planning and adaptability to dynamic environments, with ability to communicate effectively across diverse cultural and social groups.
Skilled in client-centric communication, active listening, and coaching junior teams to improve technical and behavioral skills.