Cross Technology Managed Services Network Security Engineer (L3)
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand plus metro location and mid-level role create moderate applicant density.
Role needs infrastructure and managed-services domain expertise, making cross-industry transfers limited.
Requires specific managed-services, ITIL, and cross-technology experience, so filters are moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Proactively identify, resolve, and manage complex technical incidents across Cloud, Security, Networking, and Applications within client infrastructure, ensuring zero SLA breaches.
Mentor and coach junior engineers and L2 teams on advanced troubleshooting, create knowledge articles, and contribute inputs to automation teams to reduce manual efforts.
Engage with third-party vendors, maintain system updates, support project delivery and disaster recovery, while implementing continuous service improvements.
Minimum Requirements
Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Extensive Managed Services experience with complex cross-technology infrastructure involving Cloud, Security, Networking, and Applications.
Strong understanding and practical application of ITIL processes.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience in managing multi-technology client environments with focus on operational excellence and zero SLA misses.
Ability to operate effectively across cultural and social groups, coordinating with vendors and third parties.
Proven capability in mentoring and knowledge sharing within technical teams, and driving automation and optimization initiatives.