Cross Technology Managed Services Middleware Engineer (L2)
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common managed-services role, metro location, and broad skill requirements increase competition.
Managed-services infrastructure skills are moderately transferable but favor service-provider and operations backgrounds.
Requires ServiceNow and ITIL familiarity and L2 support experience but has no explicit years requirement.
Job Description
Structured overview of role & requirementsAbout This Role
Maintain and manage clients' IT infrastructure by monitoring, identifying, investigating, and resolving technical incidents and problems within agreed SLAs.
Provide second-level support and collaborate with teams and clients for efficient problem resolution, including handling client escalations and disaster recovery support.
Audit incident and request tickets for quality, recommend improvements, contribute to change management and automation initiatives to optimize service delivery.
Minimum Requirements
Moderate-level experience in managed services roles handling cross-technology infrastructure.
Proficiency with ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site.
Ideal Candidate Profile
Experienced in managed services with cross-technology infrastructure exposure and moderate seniority (L2 level).
Capable of working under pressure, managing priorities, and adapting to changing circumstances, including longer working hours when necessary.
Effective communicator comfortable working across cultures and with vendors/third parties.