Cross Technology Managed Services Engineer (Linux L2)
NTT (NTT Group)Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, mid-level generalist role and broad skills increase applicant competition.
Skills are moderately transferable across industries but favor managed-services and ITIL-aligned environments.
Requires managed-services experience, ITIL and ServiceNow familiarity but no explicit years or mandatory certifications.
Job Description
Structured overview of role & requirementsAbout This Role
Maintain and support client IT infrastructure by monitoring, identifying, investigating, and resolving technical incidents and problems.
Manage work queues, address incidents and requests within SLAs, update tickets, and contribute to change management including execution and documentation of changes.
Collaborate with teams and clients for second-level support, drive automation improvements, audit ticket quality, and assist in disaster recovery tests.
Minimum Requirements
Moderate-level experience in managed services handling cross-technology infrastructure.
Familiarity with ticketing tools, preferably ServiceNow, and ITIL processes; experience working with vendors and third parties.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site.
Ideal Candidate Profile
Experienced in cross-technology infrastructure managed services with ability to work under pressure and adapt to changes.
Skilled in effective communication across diverse cultures and social groups, focusing on client requirements and experience.
Proactive in quality assurance, automation advocacy, and collaborative project execution in a structured managed services environment.