Cross Technology Managed Services Engineer (Cloudwin)(L3)
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 18–30 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced L3 managed services support across multiple technology domains including Cloud, Security, Networking, and Applications, focusing on proactive incident identification and resolution.
- Manage high complexity tickets ensuring zero missed SLA breaches, conduct operational improvements, and mentor junior and L2 teams on troubleshooting and task execution.
- Collaborate with vendors and third parties, contribute to automation efforts, update systems/portals, and support projects and disaster recovery functions to meet client requirements and timelines.
Minimum Requirements
- Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
- Extensive managed services experience handling complex cross-technology infrastructure issues.
- Strong understanding of ITIL processes and proven experience working with vendors/third parties.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex, cross-technology IT infrastructure environments with hands-on problem-solving skills.
- Able to operate effectively in a multi-cultural environment and communicate across diverse groups.
- Skilled in planning and adapting to changing client needs while maintaining a client-focused approach throughout the service lifecycle.