Cross Technology Managed Services Engineer (Cloudwin)(L3)
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, generalist managed-services role, metro location, and broad skillset increases applicant competition.
Infrastructure and managed-services skills are broadly transferable across industries.
Requires extensive managed-services experience and ITIL familiarity, so filters are moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Provide advanced L3 managed services support across multiple technology domains including Cloud, Security, Networking, and Applications, focusing on proactive incident identification and resolution.
Manage high complexity tickets ensuring zero missed SLA breaches, conduct operational improvements, and mentor junior and L2 teams on troubleshooting and task execution.
Collaborate with vendors and third parties, contribute to automation efforts, update systems/portals, and support projects and disaster recovery functions to meet client requirements and timelines.
Minimum Requirements
Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Extensive managed services experience handling complex cross-technology infrastructure issues.
Strong understanding of ITIL processes and proven experience working with vendors/third parties.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex, cross-technology IT infrastructure environments with hands-on problem-solving skills.
Able to operate effectively in a multi-cultural environment and communicate across diverse groups.
Skilled in planning and adapting to changing client needs while maintaining a client-focused approach throughout the service lifecycle.