Engineer MS - Network Security
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 3.5–6 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- First point of contact for clients providing first-line support and incident resolution in network security and related IT infrastructure.
- Monitor client systems proactively to identify and resolve issues, maintain service level agreements, and execute routine maintenance like patching and configuration.
- Work across multiple technology domains (e.g., Cloud, Security, Networking), support disaster recovery functions, maintain knowledge base, and ensure seamless shift handovers for continuity.
Minimum Requirements
- Entry-level experience in troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and ITIL processes.
- Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
- Workplace type: On-site.
Ideal Candidate Profile
- Capable of handling tickets daily with discipline and ability to resolve incidents using knowledge articles and SOPs promptly.
- Comfortable supporting clients across multiple technological domains and adapting to changing project and operational needs.
- Effective communicator across cultures with client-centric focus and able to work under pressure with flexible hours when needed.