Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and a generalist L1 managed-services role across multiple domains heighten competition.
IT support skills transfer across industries, but networking/security experience creates moderate domain-specific bias.
No explicit years or certifications required; basic ITIL and support skills are sufficient for screening.
Job Description
Structured overview of role & requirementsAbout This Role
First point of contact for clients providing first-line support and incident resolution in network security and related IT infrastructure.
Monitor client systems proactively to identify and resolve issues, maintain service level agreements, and execute routine maintenance like patching and configuration.
Work across multiple technology domains (e.g., Cloud, Security, Networking), support disaster recovery functions, maintain knowledge base, and ensure seamless shift handovers for continuity.
Minimum Requirements
Entry-level experience in troubleshooting and support in security, network, data center, systems, or storage within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Workplace type: On-site.
Ideal Candidate Profile
Capable of handling tickets daily with discipline and ability to resolve incidents using knowledge articles and SOPs promptly.
Comfortable supporting clients across multiple technological domains and adapting to changing project and operational needs.
Effective communicator across cultures with client-centric focus and able to work under pressure with flexible hours when needed.