Manager -Telecom Billing Operations Lead - PuneVOIS
Vodafone Group (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted 21d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead Level 2 application operations for telecom billing platforms ensuring successful execution of bill runs, invoice processing, call/CDR processing, discrepancy management, and incident restoration.
- Manage billing accuracy, service reliability, SLA compliance, and operational excellence including automation and AI/AIOps initiatives for monitoring and troubleshooting.
- Provide operational governance through reporting, knowledge management, and coaching to support continual service improvement and stakeholder communication.
Minimum Requirements
- 7+ years of telecom IT, BSS or enterprise billing application operations experience with hands-on production support.
- Experience with telecom billing platforms such as Oracle BRM, Amdocs, Kenan, Geneva/SingleView, or BSCS including bill run management and invoice processing.
- Proficiency in Unix/Linux administration, Shell scripting, Oracle SQL/PLSQL, and familiarity with monitoring and incident management tools (e.g. Dynatrace, Kibana, Splunk).
- Bachelor's degree or equivalent; ITIL certification or billing platform certification is desirable but not mandatory.
Ideal Candidate Profile
- Experienced in managing priority incidents, SLA-driven service restoration, root cause analysis, and operational risk management in telecom billing environments.
- Skilled in automation and operational tooling to improve efficiency, observability, and monitoring in high-volume billing operations.
- Comfortable working in a global, cross-functional environment coordinating with technology, operations, and vendor teams on enterprise-scale billing, invoicing, and mediation ecosystems.