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Protocol Intelligence
Data-driven signals on your job's competitivenessJunior production support roles in metro tech hubs draw moderate applicant density and common skill overlap.
Monitoring and incident triage skills transfer across industries, though healthcare data platform context adds moderate specificity.
Moderate filters: explicit 1+ years plus required monitoring tool familiarity (Splunk/New Relic) and on-call experience.
Job Description
Structured overview of role & requirementsAbout This Role
Act as first line (L1) production support for enterprise healthcare applications, monitoring system health via Splunk and New Relic dashboards to detect issues.
Perform runbook-driven incident triage, creating tickets, providing evidence-backed updates, and escalating to L2/L3 or SMEs as needed.
Support planned maintenance, deployment windows, and ensure coverage during peak production and critical business hours.
Minimum Requirements
Engineering or Science degree with minimum 1 year experience as Support Engineer.
Experience with basic systems and application monitoring concepts, including interpreting dashboards, alerts, and metrics in Splunk and New Relic.
Experience with incident and ticket management workflows (e.g., JIRA) and understanding of on-call escalation models and alerting tools (e.g., PagerDuty).
Work Experience Required: Minimum 1 year as Support Engineer. Video camera usage required for all virtual meetings.
Ideal Candidate Profile
Experienced in monitoring and analyzing system performance data with ability to detect anomalies using tools like Splunk and New Relic.
Skilled in incident triage with clear communication of technical details for effective escalation and resolution.
Comfortable working in high-pressure environments managing multiple simultaneous incidents during critical production hours.