Branch Operations Manager| Nelamangala
CSB Bank Limited (company site, opens in a new tab)3–9 yrsKarnatakaOn-siteDirect career pageEst. 5–12 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash handling, clearing, account opening, and service requests with compliance to regulatory and audit norms.
- Lead operational controls such as cash, vault, ATM, locker management, and end-of-day reconciliation to ensure branch security and accuracy.
- Monitor and improve service metrics like turnaround time, first-time resolution, and customer complaints; prepare and manage audit readiness and compliance.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree required; Banking certifications preferred.
- Preferred certifications include JAIIB or CAIIB.
- Not explicitly mentioned: Notice period or strict location constraints.
Ideal Candidate Profile
- Experienced in managing operational risk, compliance, and audit processes within banking branch environments.
- Strong operational focus with ability to track and improve service delivery metrics and ensure regulatory adherence.
- Capable of collaborating with sales/service teams and training frontline staff on process and compliance updates.