Technology Manager - Digital & Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tata brand, Mumbai metro, and a generalist mid-level technology manager role increase applicant competition.
Requires LOS, SFDC and banking delivery experience, making background fit highly domain-specific.
No explicit years but mandates LOS/SFDC and delivery experience, producing moderate shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Manage execution and timely delivery of digital projects and change requests across LOS, SFDC, CRM, and their integrations.
Ensure system uptime of core applications at or above 95% SLA, reducing defects and recurring incidents, and supporting all phases from UAT to post-production.
Drive issue resolution including implementation issues, production escalations, timely patch deployments, and ensure IT governance compliance and audit readiness.
Minimum Requirements
Experience Required: Not explicitly mentioned in the JD
Mandatory domain experience in digital project execution, application support, and IT governance within IT or digital customer engagement systems.
Technical knowledge of LOS, SFDC, CRM systems and their integrations is mandatory.
Not explicitly mentioned: educational qualification, notice period, or location constraints, except Mumbai specified in the job title.
Ideal Candidate Profile
Experienced in managing end-to-end digital project delivery with cross-team coordination under business timelines.
Proven track record in improving system stability and reducing recurring issues in core customer engagement platforms.
Strong operational ownership in IT governance, audit compliance, and release management within complex technical environments.