Technology Manager - Digital & Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM
Tata Capital Limited (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 18–30 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage execution and timely delivery of digital projects and change requests across LOS, SFDC, CRM, and their integrations.
- Ensure system uptime of core applications at or above 95% SLA, reducing defects and recurring incidents, and supporting all phases from UAT to post-production.
- Drive issue resolution including implementation issues, production escalations, timely patch deployments, and ensure IT governance compliance and audit readiness.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD
- Mandatory domain experience in digital project execution, application support, and IT governance within IT or digital customer engagement systems.
- Technical knowledge of LOS, SFDC, CRM systems and their integrations is mandatory.
- Not explicitly mentioned: educational qualification, notice period, or location constraints, except Mumbai specified in the job title.
Ideal Candidate Profile
- Experienced in managing end-to-end digital project delivery with cross-team coordination under business timelines.
- Proven track record in improving system stability and reducing recurring issues in core customer engagement platforms.
- Strong operational ownership in IT governance, audit compliance, and release management within complex technical environments.