Branch Operations Head - LDC (Ludhiana)
DHL (company site, opens in a new tab)8–12 yrsLudhianaOn-siteDirect career pageEst. 12–20 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end operational performance for a Branch across multiple cities and states, managing Service Centres, Pickup & Delivery Units, RSPs/BDOs, warehouses, and customer counters.
- Ensure service quality, volume handling, manpower productivity, operating cost, customer experience, infrastructure readiness, partner performance, and compliance across the Branch.
- Lead and align Branch Operations teams with regional functional managers to deliver consistent execution, operational readiness, cost efficiency, and continuous improvement.
Minimum Requirements
- Bachelor's degree in Engineering, Operations, Supply Chain, Logistics, Business Administration, or related field; MBA/PG desirable.
- 8-12 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations.
- Experience managing geographically dispersed operations with responsibility over direct and outsourced workforce models.
- Work Experience Required: 8-12 years in relevant logistics and operations domains.
Ideal Candidate Profile
- Proven ability to manage large, geographically dispersed teams and complex multi-location operations including first mile, last mile, and hub connectivity.
- Demonstrated expertise in operational metrics such as service quality, productivity, cost management, and capacity planning within logistics or express delivery environments.
- Experience working with and governing partner/franchise models (RSP/BDO) and driving continuous process improvements using data-driven decision making.