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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 logistics brand but senior, specialized operations role reduces applicant density.
Role requires deep express logistics and multi-location operations experience, limiting cross-industry transferability.
Explicit 8–12 years and specific express logistics/multi-location experience make hiring filters stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end operational performance for a Branch across multiple cities and states, managing Service Centres, Pickup & Delivery Units, RSPs/BDOs, warehouses, and customer counters.
Ensure service quality, volume handling, manpower productivity, operating cost, customer experience, infrastructure readiness, partner performance, and compliance across the Branch.
Lead and align Branch Operations teams with regional functional managers to deliver consistent execution, operational readiness, cost efficiency, and continuous improvement.
Minimum Requirements
Bachelor's degree in Engineering, Operations, Supply Chain, Logistics, Business Administration, or related field; MBA/PG desirable.
8-12 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations.
Experience managing geographically dispersed operations with responsibility over direct and outsourced workforce models.
Work Experience Required: 8-12 years in relevant logistics and operations domains.
Ideal Candidate Profile
Proven ability to manage large, geographically dispersed teams and complex multi-location operations including first mile, last mile, and hub connectivity.
Demonstrated expertise in operational metrics such as service quality, productivity, cost management, and capacity planning within logistics or express delivery environments.
Experience working with and governing partner/franchise models (RSP/BDO) and driving continuous process improvements using data-driven decision making.