Associate Fraud & Claims Operations Representative-48
Wells Fargo (company site, opens in a new tab)0.5+ yrsTelanganaOn-siteDirect career pageEst. 3.5–6 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support customers by capturing detailed claim information and conducting research to update statuses of new and existing claims.
- Identify and act on opportunities to improve customer experience through complex account activity analysis and claim resolution.
- Handle incoming calls in a call center environment balancing customer service and investigative research, escalate issues as directed by team leads.
Minimum Requirements
- Minimum 6 months of customer service support experience or equivalent via work, training, military experience, or education.
- Basic banking knowledge with ability to analyze and investigate debit card disputed claims.
- Flexible to work night shifts.
- Work Experience Required: Minimum 6 months customer service support experience.
Ideal Candidate Profile
- Experience reviewing and verifying customer transactions for fraud detection, policy violations, or merchant dispute resolution across multiple transaction channels and products.
- Demonstrated ability to perform in-depth reviews of monetary and non-monetary transactions and resolve customer disputes efficiently.
- Educational background in Business or related discipline, with knowledge of chargebacks, debit and credit card operations, and strong analytical and communication skills.