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Protocol Intelligence
Data-driven signals on your job's competitivenessCommon Program Manager title and metro location increase competition, AI specialization reduces density.
Strong bias for AI agent and CCaaS delivery experience reduces cross-industry transferability.
Explicit 8+ years requirement and production AI/CCaaS experience make filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end delivery of multi-workstream agentic AI and contact-center programs including scope, schedule, budget, risk, and stakeholder management.
Oversee delivery governance and track OKRs/KPIs with executive reporting across concurrent workstreams.
Coordinate cross-functional teams including FDE, engineering, pre-sales, and partners to ensure production programs remain on plan.
Minimum Requirements
8+ years experience delivering enterprise AI, contact-center, or digital transformation programs.
Hands-on experience with AI agent, CCaaS, or LLM-based programs in production.
PMP, PgMP, or equivalent certification preferred but not mandatory.
Strong client communication skills and delivery governance discipline.
Ideal Candidate Profile
Experienced in managing complex AI implementation programs with measurable delivery outcomes.
Skilled in cross-team coordination involving engineering, sales, and partner teams under structured delivery governance.
Comfortable operating in AI and CX systems integration environments with focus on production-scale deployments.