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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, generalist senior operations role in a metro with broad skillset attracts high applicant competition.
Role requires account-specific delivery, SLAs, and managed-services experience, limiting cross-industry transferability.
Explicit >10 years requirement plus mandatory GIS, SLA, and account-delivery skills makes shortlisting strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead strategy planning and execution to maximize process efficiency, revenue growth, and cost-effectiveness for the account.
Ensure 100% contract compliance by monitoring SLAs, audits, delivery metrics, and managing escalations to avoid revenue leakage.
Oversee resource planning, budgeting, invoicing, and capability development to optimize delivery and maintain high-quality customer experience.
Minimum Requirements
Minimum 10 years of relevant experience.
Mandatory skill: Geographic Information Systems (Maps).
Location: Hyderabad, Telangana, India.
Work Experience Required: >10 years.
Ideal Candidate Profile
Experienced in managing large-scale accounts with strategic planning and execution capabilities.
Strong operational focus on contract compliance, delivery governance, and resource optimization.
Skilled in client collaboration, risk mitigation, and leading cross-functional teams to meet financial and service quality targets.