Claude Support Operations Lead - Senior Manager
State Street Corporation (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide operational leadership for the global rollout, hypercare, and steady-state support of Claude AI platform services.
- Own and govern ITIL-aligned service management processes including Incident, Problem, Change, Knowledge, and Major Incident Management, ensuring SLA and KPI adherence.
- Lead workforce planning, stakeholder communications, vendor management, and continuous service improvement initiatives across the AI platform ecosystem.
Minimum Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- 8+ years of experience in application support, operations, or service management with proven leadership in enterprise support teams.
- Strong understanding of ITIL practices and operational support frameworks.
- Experience managing executive stakeholders and driving service governance and operational excellence programs.
Ideal Candidate Profile
- Experienced in supporting enterprise AI/GenAI platforms and familiar with cloud operations and Site Reliability Engineering (SRE).
- Demonstrates capability in managing large-scale AI rollouts and adoption programs with operational maturity focus.
- Comfortable working cross-functionally with engineering, architecture, security, and product teams in regulated environments, preferably financial services.