Senior Claude Support Analyst - Assistant Manager
State Street Corporation (company site, opens in a new tab)3–8 yrsBengaluruOn-siteDirect career pageEst. 12–25 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead operational support for Claude AI services, managing P1-P4 incidents and escalations to ensure SLA adherence.
- Conduct Root Cause Analysis, perform trend analysis, and collaborate with engineering and other teams for issue resolution and platform reliability improvements.
- Mentor junior analysts, develop automation scripts, maintain support documentation, and participate in production release and hypercare activities.
Minimum Requirements
- Bachelor's degree in Engineering, Computer Science, or related discipline.
- 3-8 years of application, platform, or production support experience.
- Experience with ServiceNow, Azure and/or AWS, APIs, SSO authentication, and monitoring solutions.
- Knowledge of Incident, Problem, Change, and Knowledge Management processes; experience handling critical production incidents.
Ideal Candidate Profile
- Experienced in supporting GenAI, LLM, RAG, AI Gateway, Copilot, Claude, or agent-based AI platforms.
- Familiar with SDLC, DevOps, release management, change governance, and AI governance including Responsible AI processes.
- Demonstrates strong troubleshooting and stakeholder management skills, with a focus on operational readiness and automation.