Fraud & Claims Operations Representative - Online Investigation, Identity Theft
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common operations role, metro location, and broad skillset increase applicant competition.
High, because fraud, claims, and banking compliance skills are industry-specific and less transferable.
Moderate screening due to explicit 1.5+ years requirement, onsite shifts, training, and compliance obligations.
Job Description
Structured overview of role & requirementsAbout This Role
Identify and mitigate fraud by authenticating customers to prevent fraudulent activity and improve customer experience.
Manage multiple claim types, make informed decision on cases using various systems, and conduct third-party research as necessary.
Perform customer support tasks including deescalation of sensitive situations and escalate issues to supervisors as required.
Minimum Requirements
Minimum 1.5 years of customer service support experience or equivalent demonstrated through work experience, training, military experience, or education.
Must be able to attend full duration of required training period and work additional hours including weekends and multiple shifts as needed.
On-site work at the posted location is mandatory.
Work Experience Required: Minimum 1.5 years in customer service support or equivalent.
Ideal Candidate Profile
Experienced in handling multiple claim types and conducting research using multiple systems and applications.
Capable of managing sensitive customer interactions with strong communication and deescalation skills.
Able to follow risk and compliance protocols within a regulated financial environment.