Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level generalist data role in metro with well-known employer, increasing qualified applicant density.
Healthcare pharmacy and Medicare Star Ratings domain knowledge required, reducing cross-industry transferability.
Explicit 3+ years requirement with healthcare preference but few mandatory technical stack constraints.
Job Description
Structured overview of role & requirementsAbout This Role
Support and resolve complex issues related to pharmacy quality management and medication adherence, acting as the primary escalation point for customer queries on the EQUIPP® platform.
Collaborate with pharmacy networks, health plans, and providers to optimize quality performance and support value-based care initiatives, including training pharmacy clients.
Monitor customer support metrics, identify trends, contribute to process improvements, and generate reports on pharmacy quality and customer engagement.
Minimum Requirements
3+ years of experience in customer support, preferably in healthcare, pharmacy, or health technology.
Experience with database querying (SQL) and data visualization tools preferred.
Experience with pharmacy operations, medication management, or quality improvement programs preferred.
Work Experience Required: 3+ years in customer support; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Proven ability to handle complex customer support issues in healthcare or pharmacy related contexts, especially in quality management or medication adherence.
Experience collaborating with multiple pharmacy stakeholders and health plans to drive quality improvement and value-based care.
Comfortable working independently in a remote/hybrid environment with strong organizational and project management skills.