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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level generalist data role, metro location, and known healthtech brand increase applicant competition.
Role is healthcare/pharmacy-specific with Star Ratings and pharmacy operations, limiting cross-industry transferability.
Explicit 3+ years requirement and healthcare domain preference create moderate shortlisting rigidity.
Job Description
Structured overview of role & requirementsAbout This Role
Support and resolve complex customer queries related to pharmacy quality management and medication adherence programs via the EQUIPP® platform.
Collaborate with pharmacy stakeholders and internal teams to optimize quality performance and support value-based care initiatives.
Monitor customer support metrics, identify trends, and contribute to process improvements and reporting on pharmacy quality performance.
Minimum Requirements
3+ years of experience in customer support, preferably in healthcare, pharmacy, or health technology.
Experience with database querying (SQL) and data visualization tools preferred.
Experience with pharmacy operations, medication management, or quality improvement programs preferred.
Work Experience Required: 3+ years in relevant customer support roles. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex customer issues in pharmacy or healthcare quality management settings.
Capable of acting as primary escalation contact and supporting junior team members effectively.
Able to work independently in remote/hybrid environments while collaborating across clinical, product, and analytics teams.