Manager | Informatica Intelligent Cloud Services (IICS) | Coimbatore | Engineering | Data Modernizat
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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche Informatica IICS skillset, manager seniority, and non-metro Coimbatore location reduce applicant competition despite Deloitte brand.
Platform-focused Informatica operational skills are moderately transferable but favor data/integration domain specialists.
Role demands specific IICS platform expertise and operational leadership, increasing shortlisting rigidity.
Job Description
Structured overview of role & requirementsAbout This Role
Lead production support and managed-service operations for Informatica Intelligent Cloud Services (IICS) business-critical interfaces.
Establish and govern L2/L3 support processes including incident, problem, and change management, ensuring SLA/KPI compliance and timely resolution of critical incidents.
Drive root cause analysis (RCA), corrective and preventive actions, and operational governance for job monitoring, reconciliation, deployment, scheduling, and identify automation opportunities to improve efficiency.
Minimum Requirements
Experience in production support and managed-services operations for Informatica Intelligent Cloud Services (IICS) or similar data integration platforms.
Experience managing L2/L3 support processes, incident, problem, and change management.
Work Experience Required: Not explicitly mentioned in the JD
Location: Coimbatore (implied location requirement)
Ideal Candidate Profile
Experienced in coordinating cross-functional teams (application, infrastructure, database, network, business) during major incident management.
Operationally focused with expertise in driving RCA and preventive actions to reduce recurring production issues.
Skilled at identifying opportunities for automation and improving operational efficiency to reduce manual intervention and incidents.