Project Manager / Customer Relationship Manager
Matrix Payment Services (company site, opens in a new tab)5+ yrsMumbaiOn-siteDirect career pageEst. 8–16 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end implementation projects for enterprise payment solutions with accountability for project planning, scheduling, execution, and delivery.
- Act as primary point of contact and maintain strong relationships with customer stakeholders throughout the project lifecycle, ensuring alignment of expectations and project deliverables.
- Coordinate cross-functional teams (Product, Development, QA, Support, Professional Services), track project milestones, manage risks/issues, escalate as needed, and drive customer satisfaction improvements.
Minimum Requirements
- 5+ years of project management and customer relationship management experience in enterprise banking or payment technology solutions.
- Experience managing enterprise software implementation projects involving banking core and payment systems.
- Strong customer relationship and stakeholder management skills with the ability to manage multiple projects simultaneously.
- PMP, Prince2, Agile, or Scrum certification is advantageous; experience with Global PayPlus (GPP) is highly preferred.
Ideal Candidate Profile
- Experienced in enterprise payment technology implementation with a deep understanding of banking core and payment systems environments.
- Proven ability to coordinate and communicate effectively with cross-functional technical teams and senior customer stakeholders.
- Track record of managing complex, fast-paced enterprise software projects with strong planning, problem-solving, and risk management capabilities.