Executive- Key Accounts Management| Key Accounts Management
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and a generalist key-accounts sales title increase applicant competition moderately.
Role requires payments domain, compliance and merchant-integration knowledge, making industry fit important.
Requires payments/product knowledge, compliance and merchant integration experience so filters are moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Act as primary liaison for assigned merchants, managing relationships and resolving issues to ensure client satisfaction.
Coordinate merchant onboarding and integration, ensuring compliance with KYC and documentation standards.
Monitor merchant transaction performance, identify growth opportunities, and collaborate with risk and compliance for retention and fraud prevention.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Familiarity with merchant onboarding processes including API integration and compliance documentation.
Ability to analyze transaction performance metrics and generate reports using dashboards like MARS.
Understanding of compliance standards such as PCI-DSS, RBI guidelines, and fraud prevention policies.
Ideal Candidate Profile
Experienced in client servicing or key account management within payments or fintech sectors involving merchant interactions.
Comfortable working cross-functionally with technical, compliance, and banking operations teams in a fast-paced environment.
Skilled in performance data analysis and identifying commercial growth opportunities while managing risk and adherence to regulatory norms.