Executive- Key Accounts Management| Key Accounts Management
Infibeam Avenues Limited (company site, opens in a new tab)Delhi NCROn-siteDirect career pageEst. 5–10 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Act as primary liaison for assigned merchants, managing relationships and resolving issues to ensure client satisfaction.
- Coordinate merchant onboarding and integration, ensuring compliance with KYC and documentation standards.
- Monitor merchant transaction performance, identify growth opportunities, and collaborate with risk and compliance for retention and fraud prevention.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Familiarity with merchant onboarding processes including API integration and compliance documentation.
- Ability to analyze transaction performance metrics and generate reports using dashboards like MARS.
- Understanding of compliance standards such as PCI-DSS, RBI guidelines, and fraud prevention policies.
Ideal Candidate Profile
- Experienced in client servicing or key account management within payments or fintech sectors involving merchant interactions.
- Comfortable working cross-functionally with technical, compliance, and banking operations teams in a fast-paced environment.
- Skilled in performance data analysis and identifying commercial growth opportunities while managing risk and adherence to regulatory norms.