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Protocol Intelligence
Data-driven signals on your job's competitivenessCommon mid-level support role title, 3+ years experience band, and Gurgaon metro location increase applicant competition.
Technical support skills are transferable but healthcare experience preference raises domain sensitivity to medium.
Explicit 3+ years requirement plus technical SQL/Linux skills and SLA experience make filtering moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as the first line of support for business and system-related inquiries, ensuring resolution within defined SLAs.
Monitor application and system performance to identify root causes and maintain service continuity.
Analyze data using SQL and troubleshoot issues; assess incident severity and escalate as necessary.
Minimum Requirements
3+ years of experience in business support, application support, or client support roles supporting global stakeholders in SLA-driven environments.
Bachelor’s degree in IT, Business Administration, Computer Science, or related field preferred, or equivalent experience.
Working knowledge of SQL and incident management processes with understanding of SLAs.
Location requirement: Based in India, Gurgaon.
Ideal Candidate Profile
Experienced in structured, SLA-driven support environments, preferably with healthcare or healthcare technology background.
Comfortable managing multiple priorities in fast-paced, dynamic settings with strong analytical and problem-solving skills.
Capable of independent work and cross-functional collaboration, with a focus on timely issue resolution and process improvement.