Telecom Billing Operations Support Engineer - PuneVOIS
Vodafone Group (company site, opens in a new tab)0–3 yrsPuneOn-siteDirect career pageEst. 5–9 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 application operations support for telecom billing platforms involving billing-cycle activities such as bill runs, invoice processing, CDR management, and reconciliation.
- Analyze and resolve operational incidents, discrepancies, and support billing accuracy and automation initiatives.
- Collaborate with cross-functional teams (CRM, mediation, infrastructure, database, vendors) to ensure stable, efficient, and compliant billing service delivery.
Minimum Requirements
- 0 to 3 years experience in Telecom IT, Billing Operations, BSS, Production Support, or Enterprise Application Support environments.
- Hands-on exposure to telecom billing platforms like Oracle BRM, Amdocs, Kenan, BSCS, or equivalent.
- Proficiency in Unix/Linux operations, Shell scripting, Oracle SQL and PL/SQL for production support and automation.
- Bachelor's degree or equivalent professional experience.
Ideal Candidate Profile
- Experience handling end-to-end telecom billing lifecycle activities including bill-run execution, invoice processing, CDR management, and discrepancy analysis.
- Comfortable working in SLA and KPI-driven operational environments with knowledge of ITIL incident, problem, change, and service request management.
- Capable of collaborating with cross-functional international teams for operational governance and continuous improvement in complex telecom BSS ecosystems.