Customer Engagement Manager - MEAL
Mahindra & Mahindra LtdMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 OEM brand, mid-level generalist customer-experience role increases candidate competition.
Requires after-sales, EV and CRM domain experience so cross-industry transferability is moderately limited.
Explicit 3-5 years plus EV, CRM and after-sales experience makes filters moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Own customer complaints management processes including monitoring resolution turnaround times and ensuring adherence to social media listening protocols.
Manage EV customer relationships and act as the single point of contact for EV customer interactions.
Provide real-time field sales support and drive corrective actions based on root cause analysis of escalated issues.
Minimum Requirements
3-5 years overall experience with background in customer experience; 2-3 years experience in customer engagement or sales support considered.
Graduation preferably in Engineering (Auto/Mechanical/Production); MBA is optional.
Industry experience preferably in automotive 4-wheeler sector or related CRM profiles in luxury OEMs, consumer durables, technology, airlines, hospitality, or eCommerce.
Not explicitly mentioned: notice period or mandatory location requirements.
Ideal Candidate Profile
Experienced in managing customer experience and complaint resolution in a sales or field context, with operational knowledge of EV and software products.
Able to work effectively in real-time, proactive escalation, and coordination environments involving multiple stakeholders.
Strong understanding of sales ecosystems and market intelligence with capability to design and implement customer experience improvements.