Customer Engagement Manager - MEAL
Mahindra & Mahindra Ltd (company site, opens in a new tab)3–5 yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own customer complaints management processes including monitoring resolution turnaround times and ensuring adherence to social media listening protocols.
- Manage EV customer relationships and act as the single point of contact for EV customer interactions.
- Provide real-time field sales support and drive corrective actions based on root cause analysis of escalated issues.
Minimum Requirements
- 3-5 years overall experience with background in customer experience; 2-3 years experience in customer engagement or sales support considered.
- Graduation preferably in Engineering (Auto/Mechanical/Production); MBA is optional.
- Industry experience preferably in automotive 4-wheeler sector or related CRM profiles in luxury OEMs, consumer durables, technology, airlines, hospitality, or eCommerce.
- Not explicitly mentioned: notice period or mandatory location requirements.
Ideal Candidate Profile
- Experienced in managing customer experience and complaint resolution in a sales or field context, with operational knowledge of EV and software products.
- Able to work effectively in real-time, proactive escalation, and coordination environments involving multiple stakeholders.
- Strong understanding of sales ecosystems and market intelligence with capability to design and implement customer experience improvements.