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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, common Salesforce sales-ops skillset, and generalist team-lead title increase candidate competition.
Role relies on sales-operations, Salesforce and CPQ experience, favoring candidates from SaaS or sales-ops backgrounds.
Requires Salesforce/CPQ expertise and leadership but no explicit years, so moderate shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and develop a team of Sales Support Analysts focused on operational and transactional support within Sales Enablement.
Serve as escalation point and subject matter expert for complex sales processes including quote configuration, contract administration, and order management.
Partner cross-functionally to drive operational excellence, improve processes, and support strategic initiatives enhancing organizational efficiency.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Strong proficiency in Salesforce (or comparable CRM) and Microsoft Excel and PowerPoint is mandatory.
Experience managing or leading a team in sales operations or support functions is implied but not explicitly stated.
No explicit education or location requirements mentioned.
Ideal Candidate Profile
Experienced leader capable of coaching and developing teams while managing performance metrics in fast-paced environments.
Skilled in handling complex sales operations issues including pricing, quoting, contract amendments, and escalations with attention to detail and accuracy.
Proven ability to collaborate cross-functionally between Sales, Renewals, Contracts, Billing, and IT to improve workflows and processes.