Principal Application Engineer
Candescent (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive customer success outcomes by managing post-sales relationships, ensuring adoption and value realization of engineering simulation software.
- Build and maintain trusted relationships with technical and executive stakeholders to serve as a strategic advisor and advocate.
- Lead customer health monitoring, retention efforts, account planning, cross-functional coordination, and executive business reviews to support long-term growth and customer advocacy.
Minimum Requirements
- Bachelor's or Master's degree in Mechanical, Aerospace, Automotive, Industrial Engineering, or related discipline.
- 5+ years experience in Customer Success, Technical Account Management, Application Engineering, or similar roles within engineering software, CAE, simulation, PLM, or CAD domains.
- Experience managing strategic customer relationships with multi-stakeholder engagement and conducting executive-level business reviews.
- Proficiency with CRM (Salesforce), Customer Success platforms (e.g., Gainsight), and ability to leverage AI tools for customer engagement and adoption reporting.
Ideal Candidate Profile
- Technically credible CAE or engineering software professional with strong customer-centric and strategic account management skills.
- Experienced in influencing cross-functional teams without direct authority and managing customer sentiment and health.
- Capable of contributing to account planning, identifying expansion opportunities, and achieving measurable engineering and business outcomes for customers.