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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, remote/hybrid role and metro location, but niche CAE expertise reduces candidate density.
Highly domain-specific CAE and simulation expertise makes cross-industry transfers difficult.
Explicit 5+ years requirement plus domain-specific CAE skills and tool mandates create stringent filters.
Job Description
Structured overview of role & requirementsAbout This Role
Drive customer success outcomes by managing post-sales relationships, ensuring adoption and value realization of engineering simulation software.
Build and maintain trusted relationships with technical and executive stakeholders to serve as a strategic advisor and advocate.
Lead customer health monitoring, retention efforts, account planning, cross-functional coordination, and executive business reviews to support long-term growth and customer advocacy.
Minimum Requirements
Bachelor's or Master's degree in Mechanical, Aerospace, Automotive, Industrial Engineering, or related discipline.
5+ years experience in Customer Success, Technical Account Management, Application Engineering, or similar roles within engineering software, CAE, simulation, PLM, or CAD domains.
Experience managing strategic customer relationships with multi-stakeholder engagement and conducting executive-level business reviews.
Proficiency with CRM (Salesforce), Customer Success platforms (e.g., Gainsight), and ability to leverage AI tools for customer engagement and adoption reporting.
Ideal Candidate Profile
Technically credible CAE or engineering software professional with strong customer-centric and strategic account management skills.
Experienced in influencing cross-functional teams without direct authority and managing customer sentiment and health.
Capable of contributing to account planning, identifying expansion opportunities, and achieving measurable engineering and business outcomes for customers.