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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, common early-career 2+ requirement, and generalist KM role produce moderate competition.
Knowledge-management and AI ingestion skills are readily transferable across industries, so low sensitivity.
Requires explicit 2+ years plus KM tooling, taxonomy and AI-readiness experience, so moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure accuracy, governance, and continuous improvement of knowledge assets supporting Customer Care, Managed Services, and AI platforms.
Manage knowledge request intake, triage, SME review cycles, and lifecycle to maintain up-to-date, AI-ready content.
Collaborate with AI, data science teams, and stakeholders to optimize knowledge for AI ingestion and improve AI platform performance.
Minimum Requirements
2+ years of experience in knowledge management, operations enablement, content governance, or business analysis.
Bachelor's degree in Business, Information Management, Organizational Development, or related field, or equivalent experience.
Experience with knowledge management systems (e.g., Confluence/Atlassian, Salesforce Knowledge, ServiceNow) and Microsoft 365 proficiency.
Work Experience Required: 2+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing knowledge lifecycles with a focus on content quality for both human and AI consumption.
Able to analyze performance data and stakeholder feedback to drive content and process improvements.
Collaborative with ability to partner cross-functionally with SMEs, AI/data teams, and leadership to implement knowledge governance and AI readiness.