AI Knowledge Analyst I
Global Healthcare Exchange (GHX) (company site, opens in a new tab)2+ yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Ensure accuracy, governance, and continuous improvement of knowledge assets supporting Customer Care, Managed Services, and AI platforms.
- Manage knowledge request intake, triage, SME review cycles, and lifecycle to maintain up-to-date, AI-ready content.
- Collaborate with AI, data science teams, and stakeholders to optimize knowledge for AI ingestion and improve AI platform performance.
Minimum Requirements
- 2+ years of experience in knowledge management, operations enablement, content governance, or business analysis.
- Bachelor's degree in Business, Information Management, Organizational Development, or related field, or equivalent experience.
- Experience with knowledge management systems (e.g., Confluence/Atlassian, Salesforce Knowledge, ServiceNow) and Microsoft 365 proficiency.
- Work Experience Required: 2+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing knowledge lifecycles with a focus on content quality for both human and AI consumption.
- Able to analyze performance data and stakeholder feedback to drive content and process improvements.
- Collaborative with ability to partner cross-functionally with SMEs, AI/data teams, and leadership to implement knowledge governance and AI readiness.