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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, generalist onboarding role with broad skills increases applicant competition.
Customer-success and SaaS onboarding skills are moderately transferable but product-specific integrations add sensitivity.
One explicit 1+ year requirement plus product and SaaS experience preference creates moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Own the end-to-end onboarding process for new clients ensuring successful product setup, activation, and adoption of Paytm’s solutions.
Conduct product demos, personalized training, and guide clients through WhatsApp Marketing integrations and campaign setups.
Collaborate with Sales, Support, and Product teams to resolve onboarding challenges and track client adoption and campaign performance.
Minimum Requirements
Work Experience Required: 1+ years in Customer Success, Client Onboarding, SaaS, Product Support, Account Management, or related roles.
Strong communication skills (verbal and written).
Familiarity with SaaS products, CRM, digital marketing, or WhatsApp-based marketing solutions preferred.
Location: Noida (explicitly mentioned).
Ideal Candidate Profile
Operates effectively in fast-paced, cross-functional environments coordinating among Sales, Support, and Product teams.
Has practical experience driving client adoption and managing onboarding processes for SaaS or digital marketing products.
Comfortable handling multiple clients, meeting SLAs, and resolving client onboarding and product usage issues.