Client Onboarding - Paytm Pi Agent (SMB)
Paytm (company site, opens in a new tab)1+ yrsNoidaOn-siteDirect career pageEst. 4–8 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end onboarding process for new clients ensuring successful product setup, activation, and adoption of Paytm’s solutions.
- Conduct product demos, personalized training, and guide clients through WhatsApp Marketing integrations and campaign setups.
- Collaborate with Sales, Support, and Product teams to resolve onboarding challenges and track client adoption and campaign performance.
Minimum Requirements
- Work Experience Required: 1+ years in Customer Success, Client Onboarding, SaaS, Product Support, Account Management, or related roles.
- Strong communication skills (verbal and written).
- Familiarity with SaaS products, CRM, digital marketing, or WhatsApp-based marketing solutions preferred.
- Location: Noida (explicitly mentioned).
Ideal Candidate Profile
- Operates effectively in fast-paced, cross-functional environments coordinating among Sales, Support, and Product teams.
- Has practical experience driving client adoption and managing onboarding processes for SaaS or digital marketing products.
- Comfortable handling multiple clients, meeting SLAs, and resolving client onboarding and product usage issues.