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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and common HR title raise density, while Workday expertise reduces applicant competition.
Workday-centric operations and P&C advisory are moderately transferable across industries.
Explicit 2+ years and mandatory Workday/EIB experience create moderately strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Respond to elevated and complex employee inquiries across multiple channels, ensuring accuracy and timely resolution.
Execute and validate People & Culture transactions and employee data updates using Workday, including handling large-scale EIB imports and data mapping.
Drive continuous improvements in People & Culture systems, processes, and reporting while supporting the assigned region according to shift patterns.
Minimum Requirements
Minimum 2+ years experience in a People & Culture Tier 1 customer care or similar HR support environment.
Strong knowledge of local benefits, talent acquisition, and Workday data maintenance and policies.
Proficiency in managing detailed employee issues effectively and handling large-scale EIB loads in Workday.
Work Experience Required: Minimum 2+ years in relevant HR customer service role.
Ideal Candidate Profile
Experienced in complex HR case handling and advisory, able to assist employees directly or through third parties with advanced issues.
Detail-oriented with a focus on operational excellence, system data accuracy, and continuous process improvement within People & Culture functions.
Comfortable working with multiple HR systems and case management tools, collaborating within teams, and supporting regional stakeholders under prescribed shifts.