Application Support Analyst with SRE
Citi (company site, opens in a new tab)5–8 yrsPuneHybridDirect career pageEst. 18–30 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide end-to-end technical support for critical business applications, including incident resolution and coordination with technology teams and vendors for long-term fixes.
- Act as primary liaison to ensure issues are triaged, escalated, and resolved minimizing business disruption.
- Participate in application release lifecycle, conduct post-release validation, lead support improvement initiatives, and contribute to disaster recovery testing.
Minimum Requirements
- 5-8 years of experience in application support or closely related technical discipline.
- Hands-on experience with middleware platforms (WebLogic, WebSphere) or containerized environments (OpenShift, ECS).
- Knowledge of AI/ML concepts (machine learning models, NLP, data pipelines) and cloud platforms (AWS, Azure, GCP).
- Familiarity with monitoring tools (Splunk, ITRS, Grafana, ELK Stack, Datadog) and understanding of Site Reliability Engineering (SRE) principles.
Ideal Candidate Profile
- Experienced in operating within large-scale, complex financial technology environments supporting trading/business applications.
- Skilled at coordinating across business users, internal tech teams, and vendors to maintain system stability and performance.
- Capable of leading support process improvements and leveraging technical skills in middleware, cloud, monitoring, and scripting to enhance system reliability.