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Protocol Intelligence
Data-driven signals on your job's competitivenessRemote and generalist devops support role increases applicant density despite modest employer brand.
Core systems, monitoring, and ITSM skills are broadly transferable across industries.
Multiple mandatory technical and ITSM/monitoring skills create moderate candidate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Support 24x7 operational environment across rotational shifts with focus on application and infrastructure incident resolution at Level 1.
Manage client communications by tracking issues, coordinating responses, and contributing to client read-outs and progress presentations.
Maintain logs of known issues, author operational documentation, and participate in technical and leadership calls to keep stakeholders informed.
Minimum Requirements
Minimum 1+ year experience in proactive support and infrastructure/application monitoring.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience with Windows Server, .NET support, IIS, SQL (including Jobs, queries, blocking, Always On), ITSM tools like ServiceNow, and basic networking and Azure monitoring skills.
Work Experience Required: Minimum 1+ year experience explicitly mentioned.
Ideal Candidate Profile
Experienced in 24x7 support environments with exposure to Global Command Center or Frontline Monitoring operations.
Capable of handling technical troubleshooting while maintaining clear client communication and documentation.
Familiarity with ITIL framework and ability to present data using Power BI or Excel to support client reporting.