Delivery Manager - Service Desk N 4D
Genpact (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Administer and maintain the ServiceNow platform focusing on ITSM modules like Incident, Request, Change, and Problem Management ensuring availability, performance, and data integrity.
- Configure platform elements including users, groups, roles, business rules, client scripts, and workflows; perform upgrades, patching, and testing in non-production environments.
- Troubleshoot issues, support integrations and data imports, document configurations, collaborate with stakeholders to implement service enhancements and ensure adherence to ServiceNow governance and best practices.
Minimum Requirements
- Hands-on experience administering ServiceNow in an enterprise ITSM environment.
- Basic knowledge of JavaScript relevant to ServiceNow scripting and configuration vs. customization best practices.
- Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience in managing core ITSM ServiceNow modules with strong troubleshooting and analytical skills.
- Familiarity with platform upgrade processes, integrations (REST/SOAP), and ServiceNow governance standards.
- Certified ServiceNow System Administrator (CSA) and/or ITIL Foundation certification is preferred but not mandatory.