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Protocol Intelligence
Data-driven signals on your job's competitivenessCompany brand and metro location increase competition, while niche ServiceNow skills moderate applicant density.
ServiceNow platform expertise enables cross-industry mobility but requires specialized experience.
Mandatory ServiceNow skills and preferred certifications moderately constrain shortlisting despite no explicit years requirement.
Job Description
Structured overview of role & requirementsAbout This Role
Administer and maintain the ServiceNow platform focusing on ITSM modules like Incident, Request, Change, and Problem Management ensuring availability, performance, and data integrity.
Configure platform elements including users, groups, roles, business rules, client scripts, and workflows; perform upgrades, patching, and testing in non-production environments.
Troubleshoot issues, support integrations and data imports, document configurations, collaborate with stakeholders to implement service enhancements and ensure adherence to ServiceNow governance and best practices.
Minimum Requirements
Hands-on experience administering ServiceNow in an enterprise ITSM environment.
Basic knowledge of JavaScript relevant to ServiceNow scripting and configuration vs. customization best practices.
Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience in managing core ITSM ServiceNow modules with strong troubleshooting and analytical skills.
Familiarity with platform upgrade processes, integrations (REST/SOAP), and ServiceNow governance standards.
Certified ServiceNow System Administrator (CSA) and/or ITIL Foundation certification is preferred but not mandatory.