Manager I, WFM Planning & Scheduling
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and common WFM manager title increase candidate competition, moderated by a mid-tier BPO employer.
WFM planning skills transfer across operations roles but remain biased toward contact-center/BPO environments.
No explicit years, certifications, or mandatory tools listed, indicating low shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Manage work force management (WFM) planning and scheduling activities to optimize staffing levels.
Ensure effective scheduling to meet operational demands and client requirements.
Collaborate with cross-functional teams to align staffing plans with business needs.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Location Requirement: Gurgaon, India (Google Client Site)
Employment Type: Full time
Language Requirements: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experience in workforce management, planning, or scheduling roles, preferably in client-facing environments.
Ability to handle operational planning with measurable impact on staffing efficiency.
Familiarity with coordinating between multiple teams to meet service level requirements.