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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and generalist Data Analyst title increase candidate competition.
Order-to-Cash SME and finance-focused processes reduce cross-industry transferability.
Requires prior O2C/customer support domain experience and Salesforce/ERP familiarity, creating moderate shortlist filters.
Job Description
Structured overview of role & requirementsAbout This Role
Own day-to-day Order to Cash (O2C) operations and customer support, handling complex customer communications and data issues.
Lead and provide training, mentoring, and guidance to team members on standard processes and SOPs.
Drive process improvements, validate process consistency, report on key operational metrics, and support incident communications across teams.
Minimum Requirements
Experience Required: Previous experience in Order to Cash or customer support roles.
Proficiency in business operations and customer management; ability to use MS Office and familiarity with ERP systems like SAP or Oracle is advantageous.
Strong analytical skills and documentation capabilities for process mapping, SOPs, and knowledge articles.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced with both frontline customer interaction and process excellence initiatives in O2C or similar contexts.
Comfortable operating independently and collaboratively in a fast-paced, cross-functional environment.
Able to lead process improvement initiatives and handle complex operational and customer-related issues effectively.