Application Support Analyst with SRE
Citi (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 16–28 LPA
Posted 21d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical and business application support across critical financial services applications, resolving incidents and coordinating long-term fixes.
- Serve as primary liaison among end users, tech teams, and vendors to ensure timely issue triage, escalation, and resolution with minimal disruption.
- Participate in full application release lifecycle including development, testing, production deployment, post-release validation, and support improvement initiatives focused on system stability and efficiency.
Minimum Requirements
- 5-8 years of experience in application support or closely related technical role.
- Experience with middleware platforms (WebLogic, WebSphere) or containerized environments (OpenShift, ECS).
- Knowledge of cloud platforms (AWS, Azure, GCP) and monitoring tools (Splunk, ITRS, Grafana, ELK Stack, Datadog).
- Bachelor's degree or equivalent practical experience.
Ideal Candidate Profile
- Experienced in Site Reliability Engineering (SRE) principles emphasizing system reliability, availability, and stability.
- Skilled at collaborating across business, technology teams, and vendors for end-to-end incident management and continuous improvement.
- Familiarity with AI/ML concepts and scripting (Python) for support automation and enhancement.