Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3–5 yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end supply chain operational activities including shipment tracking, milestone updates, reporting, validation, and exception handling.
- Support 3PL and 4PL workflows including vendor coordination, customer communication, visibility reporting, and follow-ups.
- Maintain and track operational KPIs, prepare RCA reports for deviations, and assist automation initiatives including validation and testing of AI and process automations.
Minimum Requirements
- Graduate degree with 3–5 years of relevant experience in SCM, logistics, freight forwarding, or shared services operations.
- Working knowledge of 3PL/4PL supply chain operations, shipment lifecycle, milestone tracking, and reporting.
- Strong written communication skills with experience in professional customer and stakeholder email handling.
- Good MS Excel skills; exposure to Power BI, Power Automate, AI tools or reporting automation preferred.
Ideal Candidate Profile
- Experience in managing detailed SCM operational processes with strong attention to detail and ownership mindset.
- Skilled in handling structured communication and escalations with customers and internal stakeholders.
- Comfortable supporting automation and AI process improvements with abilities in testing, validation, and feedback provision.