Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand and mid-level generalist operations role create moderate applicant competition.
Role requires supply-chain and freight-specific experience, so industry background matters significantly.
Explicit 3-5 years SCM experience and domain-specific skills make shortlisting moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end supply chain operational activities including shipment tracking, milestone updates, reporting, validation, and exception handling.
Support 3PL and 4PL workflows including vendor coordination, customer communication, visibility reporting, and follow-ups.
Maintain and track operational KPIs, prepare RCA reports for deviations, and assist automation initiatives including validation and testing of AI and process automations.
Minimum Requirements
Graduate degree with 3–5 years of relevant experience in SCM, logistics, freight forwarding, or shared services operations.
Working knowledge of 3PL/4PL supply chain operations, shipment lifecycle, milestone tracking, and reporting.
Strong written communication skills with experience in professional customer and stakeholder email handling.
Good MS Excel skills; exposure to Power BI, Power Automate, AI tools or reporting automation preferred.
Ideal Candidate Profile
Experience in managing detailed SCM operational processes with strong attention to detail and ownership mindset.
Skilled in handling structured communication and escalations with customers and internal stakeholders.
Comfortable supporting automation and AI process improvements with abilities in testing, validation, and feedback provision.