Senior Associate - Process Engineering
JPMorgan Chase & Co. (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end process design and implementation for new and evolving digital banking customer journeys, focusing on operational resilience and measurable outcomes.
- Lead impact assessments on product launches to identify and address operational, risk, and control implications.
- Develop, maintain, and optimize practical, automated process maps with clear linkages to risks and controls using BPMN tools like Signavio, facilitating cross-functional alignment and formal approvals.
Minimum Requirements
- Minimum 5 years of experience in process engineering, business process management, or transformation.
- Experience in UK and EU retail banking sectors including digital channels (e.g., onboarding, payments, lending, cards, fraud, financial crime).
- Hands-on experience with BPMN and process modeling tools such as Signavio or ARIS.
- Ability to lead cross-functional sessions and apply risk and controls mindset to identify and partner on control gaps.
Ideal Candidate Profile
- Experienced in translating ambiguous cross-functional requirements into clear, auditable, and scalable process designs in digital banking environments.
- Strong analytical and critical thinking skills to assess volumes, exceptions, and control points with data-driven recommendations for process improvements.
- Proficient communicator capable of preparing executive-level materials and leading multi-stakeholder alignment on process scope, risks, and decisions.