Lead Logistics Customer Experience & Operations Specialist
A.P. Moller - MaerskMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessMedium: strong employer brand and mid-level, generalist logistics operations role increases applicant competition.
Medium: skills largely logistics-specific but some transferrable shared-services operational experience is acceptable.
Medium: explicit 3–5 years SCM/logistics experience required, but no niche certifications specified.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end supply chain management (SCM) operational activities including shipment tracking, milestone updates, reporting, validation, and exception handling.
Own file management and documentation activities for customer portfolios post-booking, including creating and updating shipping documents and invoices.
Coordinate with Customer Service to communicate exceptions, support query resolution, and manage operational finance activities.
Minimum Requirements
Graduate degree required.
3–5 years of relevant experience in SCM, logistics, freight forwarding, or shared services operations.
Experience with shipment tracking, documentation, and operational finance activity management.
No explicit notice period mentioned.
Ideal Candidate Profile
Experienced in managing SCM operational processes end-to-end and handling related documentation and customer communications.
Comfortable working in a role requiring coordination between operations and customer service teams.
Likely to thrive in a structured logistics environment involving global trade workflows and exception management.