ServiceNow- Process Mapping & Automation - Assistant Vice President
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 bank and Bangalore metro increase competition despite niche ServiceNow/CMDB specialization.
Requires specific ServiceNow and CMDB skills, making background transferability across industries limited.
Requires mandatory hands-on ServiceNow service mapping, CMDB expertise and audit/compliance experience.
Job Description
Structured overview of role & requirementsAbout This Role
Build, validate, maintain, and govern end-to-end service maps in CMDB ensuring accurate visibility of business services and their dependencies.
Support operational resilience, regulatory compliance (including DORA), incident/change impact analysis, and BAU governance by ensuring service map quality, completeness, and freshness.
Collaborate with application owners, SMEs, discovery teams, and governance stakeholders to ensure service mapping data is accurate, auditable, and supports automation enhancements for IT asset management.
Minimum Requirements
Strong hands-on experience with ServiceNow Service Mapping, Discovery, and CMDB management.
Experience with tag-based and metadata-driven service mapping, particularly in cloud environments.
Understanding of IT infrastructure components and ITSM processes (Incident, Change, Problem).
Work Experience Required: Not explicitly mentioned in the JD; Location requirements include Hyderabad, Bangalore, or Pune; Work Schedule: Hybrid.
Ideal Candidate Profile
Experienced in managing end-to-end service mapping with a strong technical focus on ServiceNow platform and discovery automation.
Skilled in coordinating across multiple teams including application owners and discovery teams to maintain accurate and compliance-ready service maps.
Capable of driving BAU governance, regulatory compliance (e.g., DORA), and iterative process improvement in large-scale and regulated environments.